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To see the progress of your delivery, please enter your order number found in your order confirmation and shipping emails.
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How You Can Reach Us
Our dedicated customer service team is here to help with anything you need — whether you have a question about your order, need guidance on your cleanse, or just want to say hi.
VELLO FAQS
Frequently Asked Questions
You can manage and cancel your subscription anytime through our customer portal. Just sign in here using the email address you used to place your order. You can also reach out to our support team and we'll take care of it for you.
Orders are typically processed within 1–2 business days and delivered within 3–6 business days.
Log into your customer portal to update your subscription frequency, or change your shipping address at any time.
If your order hasn't shipped yet, contact our support team immediately and we'll do our best to pause it before it goes out. If your order is already shipped, once it arrives we’ll provide a free return shipping label so you can send it back. You’ll receive a full refund once the return is processed.
If you would like to return an order, you must contact us within 30 days of delivery of your item to request a return shipping label. You can review our full return policy here. Let us know if you have any questions!
VELLO FAQS
How To Use
Take 1 full dropper (1ml) twice daily. You can place the drops directly under your tongue for fastest absorption, or mix them into water, juice, or any beverage of your choice.
One bottle is designed for a full 30-day protocol when taken as directed. Most people complete 2 to 4 cleanses per year to maintain their results. Many do one in the spring and one in the fall as part of their seasonal wellness routine.
Most people take their first dropper in the morning before breakfast and their second in the evening before bed. Taking it on an empty stomach can support better absorption, but consistency matters more than timing. Just take it twice a day at times that work for your routine.
Yes. You can mix the drops into water, juice, tea, or any beverage if you'd prefer to mask the herbal taste. Taking it with a small meal is also fine if your stomach is sensitive.
A specific diet isn't required, but reducing sugar, dairy, alcohol, and ultra-processed foods during your cleanse can help support your body's natural cleansing pathways. Drinking plenty of water and adding fiber-rich foods like vegetables, seeds, and whole grains is also a good idea throughout the protocol.
No, Vello's formula already includes natural binders to support your body's full cleansing cycle on its own, so a separate binder isn't required. That said, if you'd prefer to use an additional binder alongside your cleanse, that's perfectly fine too.
We recommend sticking to the suggested 1 dropper twice daily. More isn't better with herbal formulas. The dose is intentionally calibrated to be both effective and gentle. If you'd like to adjust your routine, reach out to our support team and we'll help you figure out the best approach.
Vello can generally be taken alongside other supplements without issue. That said, if you're currently taking prescription medications or managing a health condition, we recommend checking in with your healthcare provider before starting any new herbal protocol.
VELLO FAQS
Managing Your VELLO Order
You can easily track your order from the footer of our website under ‘Track Your Order,’ or go to this link and enter your order number.
Canceling your subscription is easy! Here’s how:
- On our website tap the drop-down menu on the top left corner, and select “Manage Subscription”.
- log in with in the email you placed an order with or continue with your shop account.
- Select “Cancel Subscription” and follow the prompts, including your reason for canceling.
To qualify for a refund, your order must be within 30 days of the purchase date. Email our support team at support@tryvello.co and we'll send you a return label so you can return your order and receive your refund.
We ship worldwide! All orders are shipped from the US, so international orders may take a few extra days to arrive compared to domestic ones.
Since your order has already been placed, you won’t be able to cancel it from your end. Chat with us directly and we’ll check if there’s still time to cancel it for you.
Skipping or changing the shipment frequency for your next shipment is simple:
- On our website tap the drop-down menu on the top left corner, and select “Manage Subscription”.
- log in with in the email you placed an order with or continue with your shop account.
- Choose the subscription you’d like to update.
- Click "Adjust Frequency" to change how often you receive shipments, or ‘Skip’ to skip the upcoming shipment.
VELLO FAQS
Sourcing and Ingredients
Vello is made with US-grown ingredients, sourced from trusted growers we've personally vetted. For the few herbs that aren't native to the US, we work with the best suppliers in the industry to ensure every ingredient meets our standards for purity and potency.
Vello isn't built around a single trendy ingredient. It's a complete, traditional herbal formula combining herbs that have been used together for centuries to support the body's natural cleansing process. Each ingredient plays a specific role in the protocol, working together as a proven system rather than a one-note solution.
No. Vello contains only natural ingredients. No artificial sweeteners, no synthetic flavors, no fillers, and no unnecessary additives. Just pure herbs.
Yes. Every batch of Vello is third-party tested for heavy metals, contaminants, and overall purity before it ever reaches you.
Vello is proudly manufactured in the USA in an NSF-certified, GMP-compliant facility, following strict quality and safety standards from start to finish.
Yes. Vello is made with organic, all-natural herbs. Every ingredient in our formula is plant-based and sourced from trusted growers, with no synthetic or artificial inputs anywhere in the bottle.
VELLO FAQS
Cleanse Benefits
Doing a cleanse can help your body reset by clearing out unwanted invaders that may be affecting how you feel day to day. Most customers report less bloating and water retention, more consistent energy, deeper sleep, and fewer sugar cravings once they complete the protocol.
Most people start noticing changes within the first 2 weeks, things like reduced bloating, more energy, and better sleep tend to show up first. For full results, we recommend completing the entire 30-day protocol.
Vello includes 8 powerful herbs, traditionally used for centuries to support the body's natural cleansing process:
- Black Walnut Hull
- Wormwood
- Clove Bud
- Pumpkin Seed
- Pau D'Arco Bark
- Oregano Leaf
- Garlic Bul
- Soursop Leaf
Vello is not recommended for women who are pregnant, trying to conceive, or breastfeeding. Some of the herbs in our formula are potent and not appropriate during these stages. We recommend waiting until after this period and consulting your healthcare provider before starting a cleanse.
Pharmaceutical parasite treatments are typically derived from the same natural compounds found in herbs. Just synthesized into a concentrated form, which can sometimes be harsh on the body. A natural cleanse like Vello uses these herbs in their whole, traditional form, working more gently with your body while still effectively supporting the cleansing process.
Vello is designed to be gentle on the body, and most customers experience no side effects at all.
VELLO FAQS
Your VELLO Community
Live chat is the fastest way to reach us — you can start a chat directly on our site anytime. You can also email us at support@tryvello.co and our team will get back to you within 24 hours.
Yes! To join, please fill out the application form here. Our team will review your application and get back to you with an update soon.
Yes! Give your friend 15% off their first purchase of VELLO and earn $10 towards your next order for each person who purchases. Refer a friend today here.
THE VELLO COMMUNITY
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